Shipping Policy

Welcome to Domorra! Below you'll find detailed information about our shipping process, timelines, and policies to ensure a seamless shopping experience. If you have any questions or concerns, please don’t hesitate to contact us.

How Do I Check the Status of My Order?

After placing your order, please allow up to 3 business days for processing. Once your order is shipped, you will receive an email notification with tracking information. If you do not receive any updates, contact us at support@domorra.com , and we’ll assist you promptly.

Can I Cancel or Change My Order?

If you need to change or cancel your order, contact us immediately at support@domorra.com .

• Orders are processed quickly (we’re fast!).

• Once an order has been packed or shipped, we cannot make changes or cancel it.

How Long Does Shipping Take?

• Processing Time: Up to 3 business days.

• Domestic Shipping (United States): 1-2 weeks.

• International Shipping: 2-4 weeks.

Our fulfillment centers are located worldwide to ensure efficient delivery. Shipping times may vary depending on your location and the product ordered.

What is the "Skip the Line" Option?

The "Skip the Line" option prioritizes your order for processing (within 3 business days). However, it does not expedite shipping times, which remain 1-4 weeks depending on the destination.

Where Do You Ship From?

We ship from multiple warehouses located in the USA, Europe, and Asia. Your order may be fulfilled from different locations depending on product availability.

Why Does Shipping Take So Long?

Our direct-to-customer shipping model allows us to offer competitive pricing by eliminating middlemen. While this results in slightly longer shipping times, we work tirelessly to deliver your order as quickly as possible.

I Ordered Multiple Products But Only Received One. Why?

Products may ship separately from different warehouses. Each item will have a unique tracking code. If you receive one item before the others, rest assured the remaining items are on their way.

Do You Ship Internationally?

Yes, we ship worldwide!

Approximate Shipping Times by Region:

• United States, United Kingdom, Canada, Australia: 5-20 business days (after processing).

• Other regions: 10-30 business days.

For inquiries about specific countries, feel free to contact us.

Customs, Duties, and Incorrect Delivery Information

1. Customs and Duties: Your local customs office may require additional documents or time to clear your package, potentially delaying delivery. Domorra is not responsible for delays caused by customs.

2. Incorrect Information: Please double-check your delivery information when placing an order. Incorrect or incomplete details may cause delivery delays or result in undeliverable packages. Any reshipment costs due to these errors will be invoiced to the customer.

3. Refusal to Accept Delivery: If a customer refuses a package or fails to accept delivery, Domorra reserves the right to abandon the package and will not issue a refund.

Is My Personal Information Secure?

Absolutely! We prioritize your privacy and use SSL encryption to protect your personal information. Payment details are securely processed and are not stored on our servers.

How Can I Contact Domorra?

For questions or concerns, reach out to us:

• Email: support@domorra.com

• Customer Support Hours: Monday - Friday, 9 AM - 5 PM EST

Refund Policy

For details about returns, refunds, and exchanges, visit our Refund Policy .

Thank you for shopping with Domorra! We’re committed to providing you with quality products and exceptional service.