Track Your Order

At Domorra, we ensure that all customers receive a tracking number via email once their order has been processed and shipped. This allows you to monitor your package's journey from our warehouse to your doorstep.

Best Tracking Tool

For real-time updates and accurate tracking information, we recommend using 17Track , a reliable and user-friendly all-in-one package tracking website. With 17Track, you can monitor packages from multiple couriers worldwide.

Responsibilities When Tracking Your Order

As the receiver, it is your responsibility to:

• Track your order regularly to stay updated on its status.

• Submit any required documentation or respond to notifications from customs or the courier.

If an order is tagged as "return to sender" or deemed an "unsuccessful delivery" due to the receiver’s inaction, Domorra cannot process refunds or replacements without additional costs. In such cases, you may need to place a new order.

Delivery Information

Customs and Delivery Delays

Your local customs office may require additional documents or time to clear your package. These requirements can affect the estimated delivery time. Please stay in touch with customs if notified to avoid delays.

Delivery Process

Your order may be delivered by the local post office or a local courier, depending on your region. Typically:

• Orders are delivered alongside your regular mail service.

• If you are not home during delivery, the postal service may leave a notice card with instructions on where and how to collect your package.

Order Changes or Cancellations

How to Request Changes or Cancellations

If you need to make changes or cancel your order, contact us immediately at support@domorra.com . Our team processes orders quickly to ensure timely delivery.

Important Note

Once your order has been processed by our warehouse, we cannot make any changes or cancellations. Orders that have already been packed or shipped are non-cancelable.

Contact Us

For further assistance with tracking or delivery issues, feel free to reach out to our customer support team at support@domorra.com . We’re here to help ensure a smooth and hassle-free shopping experience.

Thank you for choosing Domorra for your shopping needs!